Return and Refund Policy

We have a 7-day return policy. That means you have 7 days after receiving your item to request a return.

To be eligible, items must be unused and in their original packaging, in the same condition you received them. You will also need your receipt or proof of purchase.

To start a return, email us at info@shopaquaclean.com. Once your request is approved, we will send you a return shipping label along with instructions on where to send your package. Please do not ship anything back before requesting a return. Items sent back without an approved request will not be accepted.

Approved returns should be sent to:
6671 Liberty Court, Unit 1/A
Liberty Township, OH 45044

Damaged or wrong items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away at info@shopaquaclean.com so we can make it right.

Refunds
Once we receive and inspect your return, we will notify you whether your refund was approved. If approved, you will be refunded on your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@shopaquaclean.com.